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Shipping Terms and Conditions

Plastic Kayaks and Boards

Soul Waterman pays half the shipping cost to destinations in the USA. We have negotiated a price of $250 to "most" residences across N America, and $200 to most curbside businesses (business cannot be an office, or in a shopping center for example). Occasionally, if you liver far off the beaten path, we may be surcharged by the trucking company. If this happens we will let you know, and we will cover half the cost again.

The website is set up to charge shipping only once per order, so if you order more than one kayak, you need to manually add the shipping for the second kayak here: 

https://www.soulwaterman.com/products/Kayakshipping

If you miss this, we will send you a notification.

 

 Epoxy and Custom kayaks and boards.

Shipping costs are not included in the price. At the time of shipment we will get the best quote we can and inform you of these costs. Payment for shipping is required prior to shipment. but not at checkout of the kayak purchase. The negotiated shipping prices we have are for kayaks up to 15' PACKAGED (outside dimensions). Longer kayaks require a special shipping quote. 

 

The legal mumbo jumbo

All sales are Ex Works. The consignee (customer) takes possession of the kayak or paddle board before it is loaded onto the truck. Soul Waterman facilitates the shipping process, but we are not the shipper. Soul is not responsible for shipping costs, times, delays, or damage to product, and we recommend that you instruct us to buy insurance at the time of shipping (about $50). In the case of loss or damage, the insurance companies are generally good at paying for these claims rapidly, compared to the trucking companies that can take many months. All products are inspected prior to shipping and are damage free when they are picked up at Soul. In the event that the product arrives damaged, it is the responsibility of the consignee to note this damage at the time of delivery with the driver, or to refuse delivery, and it is the consignee’s responsibility to file any claims. Soul Waterman is more than happy to assist in this process. Soul is not responsible for replacing any damaged or lost product until claims are paid out. Any extra shipping fees incurred, such as lift gate, inside delivery, change of delivery address etc., are entirely the consignees expense, and Soul Waterman reserves the right to charge the customer’s credit card (or other method) if additional service is requested by the consignee and expenses are incurred. Any tax's, duties or other related costs to be paid are entirely the responsibility of the customer.