Shipping Terms and Conditions

Plastic Kayaks and Boards

Soul Waterman pays half the shipping cost to destinations in the USA. We have negotiated a price of $350 to "most" residences across N America, but this is not what you pay. Occasionally, if you live far off the trucking companies beaten path, we may be surcharged by the trucking company. If this happens we will let you know, and we will cover half the increased cost. Usually in these cases, we can ship to the local terminal without extra cost to you. In these cases we will do this, and inform you about picking up the boat at your convenience.

International shipments, bought directly off the Soul Waterman website, covers shipping from our factory to a central location. These are not delivered to your door, and you may have to drive to that central location to collect your boats. Alternatively we can get quotes to ship these directly to your door, but this cost is additional to the check out price, and is covered by the end customer.

The website is set up to charge shipping only once per order, so if you order more than one kayak, you need to manually add the shipping for the second kayak here: 

https://www.soulwaterman.com/products/Kayakshipping

If you miss this, we will send you a notification.

We also recommend that you add "shipping Insurance" to your shipment (see terms and conditions below for why). You can do that here: 

 

 Epoxy and Custom kayaks and boards.

Shipping costs are not included in the price. At the time of shipment we will get the best quote we can and inform you of these costs. Payment for shipping is required prior to shipment. but not at checkout of the kayak purchase. The negotiated shipping prices we have are for kayaks up to 15' PACKAGED (outside dimensions). Longer kayaks require a special shipping quote. 

 

The legal mumbo jumbo

All sales are Ex Works. The consignee (customer) takes possession of the kayak or paddle board at our facility before it is loaded onto the truck. Soul Waterman facilitates the shipping process, but we are not a shipping agency. Soul is not responsible for shipping costs, times, delays, or damage to product, and we recommend that you buy insurance at the time of shipping ($39). In the case of loss or damage, the insurance companies pay for these claims rapidly, compared to the trucking companies that can take many months for issues to be resolved. All products are inspected prior to shipping and are damage free when they are picked up at Soul. In the event that the product arrives damaged, it is the responsibility of the consignee to note this damage at the time of delivery with the driver, or to refuse delivery, and it is the consignee’s responsibility to file any claims. Soul Waterman is more than happy to assist in this process, and we will go the extra mile for our customers in this regard. Soul is not responsible for replacing any damaged or lost product until claims are paid out by either the insurance company (or if you did not buy insurance, the trucking company). Any extra shipping fees incurred, such as lift gate, inside delivery, change of delivery address etc., are entirely the consignees expense, and Soul Waterman reserves the right to charge the customer’s credit card (or other method) if additional service is requested by the customer when the shipment arrives, and expenses are incurred. Any tax's, duties or other related costs to be paid are entirely the responsibility of the customer.