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Shipping Terms and Conditions

Plastic Kayaks and Boards

Soul Waterman pays shipping up to $200 cost on boats selling over $1000, and $100 for boats under $1000, which covers most of the United States and Canada.

However, some areas, if located off the beaten path, it can cost more. In this case you have two options, with an occasional third one: 1) you can pay the difference over and above the amount we cover, or 2) ship to a business address which invariably will drop that cost below what we cover. 3) Combine your shipment with someone else to an acceptable driving distance for everyone involved (should there be another kayak going relatively close to yours).

Generally, there are fewer delays, and fewer shipping damages when shipments are combined, so option 3 is usually a good one and we recommend this whenever possible.

Should the shipping quote exceed what we pay to your address, we will let you know  at the time of shipment to discuss the options with you.

 

 Epoxy and Custom kayaks and boards.

Shipping costs are not included in the price. At the time of shipment we will get the best quote we can and inform you of these costs. Payment for shipping is required prior to shipment.

 

The legal mumbo jumbo

All sales are Ex Works. The consignee (customer) takes possession of the kayak or paddle board before it is loaded onto the truck. Soul Waterman facilitates the shipping process, but we are not the shipper. Soul is not responsible for shipping costs, times, delays, or damage to product, and we recommend that you instruct us to buy insurance at the time of shipping (about $50). In the case of loss or damage, the insurance companies are generally good at paying for these claims rapidly, compared to the trucking companies that can take many months. All products are inspected prior to shipping and are damage free when they are picked up at Soul. In the event that the product arrives damaged, it is the responsibility of the consignee to note this damage at the time of delivery with the driver, or to refuse delivery, and it is the consignee’s responsibility to file any claims. Soul Waterman is more than happy to assist in this process. Soul is not responsible for replacing any damaged or lost product until claims are paid out. Any extra shipping fees incurred, such as lift gate, inside delivery, change of delivery address etc., are entirely the consignees expense, and Soul Waterman reserves the right to charge the customer’s credit card (or other method) if additional service is requested by the consignee and expenses are incurred. Any tax's, duties or other related costs to be paid are entirely the responsibility of the customer.